About Nicole
Nicole Tournaud believes the automotive industry is about so much more than selling vehicles it's about building lasting relationships, earning trust, and making a meaningful impact on the people and communities she serves. With more than 20 years of automotive experience, she has built her career around creating exceptional customer experiences, developing high-performing teams, and finding innovative ways to help both customers and employees succeed. As the Retail Performance Manager for Lunghamer Automotive Group, Nicole oversees customer experience, marketing initiatives, business development, and team performance across the organization. She is passionate about creating a culture where people feel valued, whether they're purchasing a vehicle, servicing one, or beginning a career with the company. One of Nicole's greatest passions is community involvement. She has helped lead countless partnerships with local schools, nonprofits, chambers of commerce, and charitable organizations, believing that a dealership should be an active part of the community it serves. From sponsoring local events and supporting educators to organizing charitable initiatives and community outreach programs, she is committed to making a lasting difference throughout Waterford, Pontiac, and the surrounding communities. Outside of work, Nicole is a proud mom to her son, who inspires her every day. She also has a passion for health and fitness and believes the discipline, resilience, and consistency she's developed through strength training have shaped both her personal life and leadership style. She is driven by a simple philosophy: work hard, lead with integrity, invest in others, and always leave people better than you found them.